Payment

We've partnered with Authorize.Net, so you can shop at our Website with confidence. A leading payment gateway since 1996, Authorize.net has helped its customers to accept credit cards safely and securely. How does it work? The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic credit card processing networks. See an online payments diagram here to learn more.

Here's some jargon, but we promise it's important: Authorize.net adheres to strict industry standards for payment processing, including: (1) 128-bit Secure Sockets Layer ("SSL") technology for secure Internet Protocol ("IP") transactions; (2) industry-leading encryption hardware and software methods and security protocols to protect customer information; and (3) compliance with the Payment Card Industry Data Security Standard ("PCI DSS"). Whew! For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy here.

Finally, we're proud to say that www.grellowgray.com is registered with the Authorize.Net Verified Merchant Seal program.

If you have any questions, please contact us here.
Shipping

We package your Sirka® counters securely, then ship them promptly via the United States Postal Service. We don't like waiting for goodies to arrive, and we know you don't, either.

We also don't like paying through the nose for shipping, so we don't make you do it. We charge $2.99 to ship to addresses in the United States; $7.99 to ship to addresses in Canada; and $12.99 to ship to addresses anywhere else in the world.

You'll know when your order has shipped because we'll send you an email.

If you have any questions, please contact us here.
Returns

We think you'll love your Sirka® counter, but if for any reason you're not happy with your purchase from our Website, please contact us within thirty days of your shipping date to arrange for a refund or exchange. (Your shipping date is shown on your receipt.) Refunds and exchanges are not available for products you receive from a subscription service. Please note that unless your product is defective, we don't refund shipping charges. Your refund will equal your merchandise total, plus sales taxes paid (if any). In addition, it's your responsibility to pay for return shipping to us.

Unless your product is defective, we're only able to accept returns and exchanges for products that you purchased directly from us, at www.grellowgray.com. If you purchased your Sirka® counter at a retail store, please return it to the store for a refund or exchange in accordance with the store's return and exchange policies. We don't have any control over that.

If your product is defective, please contact us here to arrange for repair or replacement.
Warranty

And now for the legalese:

Grellow & Gray Inc.'s ("G&G's") warranty obligations for the Sirka® counter you have just purchased (the “Product”) are limited to the terms set forth on this page. G&G warrants the Product against defects in materials and workmanship for a period of sixty (60) days from the date of original purchase (“Warranty Period”). If a defect arises and a valid claim is received by G&G within the Warranty Period, at its option, G&G will repair the Product or exchange the Product with a functionally-equivalent new product. G&G warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for sixty (60) days. If the Product is exchanged, the replacement product becomes your property and the Product becomes G&G's property. When a refund is given, the Product becomes G&G’s property.

Exclusions and Limitations

G&G's limited warranty applies only to the Product. The warranty does not apply to anything other than the Product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product. ANY ATTEMPT TO DISASSEMBLE THE PRODUCT VOIDS THIS WARRANTY.

No Other Warranties

To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. G&G SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. If G&G cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No G&G reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Damages Limitation

To the maximum extent permitted by law, G&G is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property.

Consumer Protection

For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above (“Consumer Laws”), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such Consumer Laws. To the extent that liability under such Consumer Laws may be limited, G&G’s liability is limited, at its sole option, to replacement or repair of the Product.

Obtaining Warranty Service

If you wish to make a claim under this warranty with respect to the Product, please contact us here.